The KYC process at ff diamond is actually quite simple and only needs to be done once. KYC is not required for regular betting or smaller withdrawals, but identity verification is needed for larger withdrawals or certain specific offers.
What you'll need:
If any image is blurry or incomplete, you'll be asked to resubmit. As long as all information is accurate, the KYC process is completed in one go.
What you'll need:
- National ID Card (NID) — front and back photos. If you don't have an NID, a passport or driving licence is also accepted.
- Selfie — A clear photo with your NID in hand.
- Payment Verification (where applicable) — Proof that the bKash or Nagad number you're using is registered in your name.
1
Go to Account Settings → "Verification" or "KYC" option.2
Upload the required images — make sure all files are clear and legible.3
The support team typically completes verification and notifies you within 24–48 hours.
Yes, FF Diamond has its own mobile app available on both Android and iOS. The app offers all the same features as the website — live betting, deposits, withdrawals, a bonus center, and biometric login.
How to download on Android:
On iPhone (iOS): Search "FF Diamond" on the App Store or follow the iOS link on the website. Download using your Apple ID.
In-app Push notifications When enabled, you'll get instant notifications for goals, wickets, or major odds changes. Keep the app updated at all times — newer versions come with improved performance and security.
How to download on Android:
1
Log in to the FF Diamond website and go to the "App Download" or "App" link.2
Download the APK file. Then go to your phone's Settings → Security → enable "Install from unknown sources".3
Tap the downloaded APK file to install. It'll be done within 30 seconds.In-app Push notifications When enabled, you'll get instant notifications for goals, wickets, or major odds changes. Keep the app updated at all times — newer versions come with improved performance and security.
ff diamond's VIP Program has four tiers in total. Points start accumulating from the moment you register — every bet automatically earns you points.
Four VIP tiers and their benefits:
Four VIP tiers and their benefits:
- 🥈 Silver — Weekly 5% reload bonus, a special birthday gift, and priority support.
- 🥇 Gold — 10% reload bonus, monthly cashback up to ৳500, and faster withdrawal processing.
- 💎 Platinum — 15% reload bonus, dedicated account manager, and monthly cashback up to ৳2,000.
- 🔷 Diamond — Maximum benefits: 20% reload, unlimited cashback, VIP event invitations, and the fastest withdrawals.
When depositing via bKash, Nagad, or Rocket 30 seconds to 2 minutes balance is added. During peak hours or in the event of network issues, this may take up to 5–10 minutes.
What to do if it still hasn't arrived after 10 minutes:
A deposit can fail due to: Common causes include exceeding your mobile banking daily limit, using the wrong merchant number, or a network disruption. If money was deducted but didn't show up in your balance, it's not lost — provide the transaction ID to support and the amount will be returned or credited.
What to do if it still hasn't arrived after 10 minutes:
1
Check your transaction history in the bKash or Nagad app to confirm whether the amount was actually deducted, and note down the transaction ID.2
Go to FF Diamond's live chat and provide your transaction ID, amount, and the time of the transaction.3
The support team will verify and manually add the balance — this is usually resolved within 15 minutes.
There are a few common reasons why an account gets locked or suspended, and in most cases the issue can be resolved quickly.
Common reasons:
If you have set a self-exclusion, your account cannot be reopened before the period ends — this is part of our responsible gambling policy.
Common reasons:
- Multiple incorrect password attempts — temporary lock applied; try again after 30 minutes.
- Unusual login activity detected — account automatically suspended for security.
- KYC verification pending or failed.
- Suspected rule violation — multiple accounts or bonus abuse.
- Having set a self-exclusion or cooling-off period yourself.
1
Contact ff diamond support via live chat or email. Provide your registered mobile number and name.2
The support team will investigate the reason. If the account was locked for security purposes, your identity will be verified before access is restored.3
If the account was suspended due to a policy violation, you'll be given full details — and you'll have the option to appeal.
Your mobile number cannot be changed on your own — since it's tied to identity verification, it must be done through support. The process itself is straightforward, though.
Steps to change your number:
Other profile information — Some details — such as your email or payment method — can be updated directly from Account Settings. However, changes to your name or date of birth require support approval, as these are linked to KYC.
Steps to change your number:
1
Contact support via live chat or email and let them know you'd like to change your mobile number.2
Provide your old and new number. You may be asked to verify your identity via NID or answer a few security questions.3
An OTP will be sent to your new number. Once you enter it, your number will be updated.
ff diamond supports all major mobile banking services and bank transfers in Bangladesh. These methods can be used for both deposits and withdrawals.
Supported payment methods:
Supported payment methods:
- bKash — The most popular option. Deposits and withdrawals processed in 30 seconds to 2 minutes. Minimum deposit ৳500.
- Nagad — Instant. Starting from ৳500. Being a government-backed mobile banking service, it's a preferred choice for many.
- Rocket (DBBL) — Mobile banking by Dutch-Bangla Bank. Fast deposits and withdrawals.
- Bank Transfer — Major banks including DBBL, Islami Bank, and Dutch Bangla. Processing time: 1–3 hours.